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Position Details
Reference Number 12579
Position Title Service Desk Operator
Employment Type Permanent Full Time
Entity Finance & Information Technology
Location Base Hospital – Drummond Street North, Ballarat VIC 3350
Award Classification Victorian Public Health Sector (Health Professional, Health and Allied Services, Managers and Administrative Officers) Multiple Enterprise Agreement 2011-2015 - Admin Grade 1
Hours 80
Position Summary

IT Service Desk Operator

Information Management

Permanent - Full Time

(80 hrs per fortnight with ADO)

  

An opportunity exists for a self-motivated individual with a focus on high quality customer service, to join the BHS IT Services team.

  

Applicants should possess excellent written and verbal communication and interpersonal skills and be able to work effectively within a busy team environment.

 

As a member of Information Technology, the appointee will contribute to the overall performance of the team consistent with Ballarat Health Services Mission, Vision and Objectives.

 

Please include your Resume, Cover Letter and address the Key Selection Criteria.

Enquiries can be directed to Bernhard Heemann on 5320 4783. 

 

All applications must be submitted online.

 

All appointments are subject to a satisfactory Police Records Check & Immunisation Clearance.

Selection Criteria Essential: Very high level of customer service skills & experience
Essential: Excellent phone manner and written communication skills
Essential: High level of organisation, multitasking, and communication skills
Essential: Demonstrated ability to work under pressure
Desirable: Experience with Microsoft Windows and common applications
Desirable: Interest in the IT industry
Desirable: Service Desk experience
Desirable: Understanding computer networks
Desirable: Understanding of the ITIL framework
Essential: Very high level of customer service skills & experience
Essential: Excellent phone manner and written communication skills
Essential: High level of organisation, multitasking, and communication skills
Essential: Demonstrated ability to work under pressure
Desirable: Experience with Microsoft Windows and common applications
Desirable: Interest in the IT industry
Desirable: Service Desk experience
Desirable: Understanding computer networks
Desirable: Understanding of the ITIL framework
Contact Person Bernhard Heemann
Contact Number 0353204783
Alternate Contact Person Chris Reeve
Alternate Contact Number 0353204737
Closing Date 25/04/2017
Position Description
Service Desk Operator IT - Position_Description - Updated March 2017.doc Open
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