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Position Details
Reference Number 16268
Position Title Patient Services Clerk
Employment Type Permanent Part Time
Entity Resources & Planning
Location Base Hospital – Drummond Street North, Ballarat VIC 3350
Award Classification Victorian Public Health Sector (Health Professional, Health and Allied Services, Managers and Administrative Officers) Multiple Enterprise Agreement 2011-2015 - Admin Grade 1
Hours 54.50
Position Summary

Patient Services Clerk

Patient Services - Emergency Department/Admissions Office

Permanent - Part Time

2 Clerical positions - 1 x 28 hours per fortnight & 1 x 26.5 hours per fortnight


Ballarat Health Services (BHS) operates the largest regional hospital in the Grampians region.  It is the principal referral hospital for the entire region, which extends from Bacchus Marsh to the South Australian boarder, an area of 48,000 square kilometres.  More than 230,000 people, or 4.4 per cent of the population of Victoria, live in the Grampians region.


Employing around 4,000 staff, BHS' mission is to deliver quality care to the communities we serve by providing safe, accessible and integrated health services resulting in positive experiences and outcomes.


The Patient Services department at BHS currently has a vacancy for 2 clerical positions.  These positions are based in both the Emergency Reception and the Admissions Office.  The successful applicants will be required to work in both area of the hospital, providing a Patient Centred approach.


This is a significant role within Patient Services, providing administrative and clerical support across Information Management, as well as excellent customer service to internal and external customers.


The Patient Services roster is a 24x7 roster, with a number of shifts incorporated into it.  We are looking for two people with good availability as these roles will incorporate leave support.


All applications must be submitted online and are subject to a satisfactory police check and immunisation clearance.


BHS is committed to providing a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds, mature age workers and lesbian, gay, bisexual, transgender and intersex (LGBTI) people.

Selection Criteria Essential: Ability to communicate with sensitivity, tact, discretion, empathy and understanding with patients, their families, other carers and staff
Essential: Must be able to offer flexibility and willingness to work across the full range of duties within Patient Services
Essential: A mature, confident approach possessing strong personal motivation
Essential: Excellent customer service skills, both in person and over the telephone
Essential: A team player, able to work within a complex team and provide support and encouragement to others in the team
Essential: Ability to adapt to change and embrace new opportunities
Essential: Strong computer skills and demonstrated proficiency in the use of a variety of computer applications
Essential: Previous clerical or clinical experience is essential
Desirable: Experience with webPAS and BOSSnet
Desirable: Medical Terminology qualifications
Contact Person Therese O'Shea
Contact Number 5320 6980
Alternate Contact Person Mandy Byrnes
Alternate Contact Number 5320 4274
Closing Date 10/12/2018
Position Description
PDS-PatientServicesClerk-20180308.pdf Open
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